Privacy Policy

At Novo Capital, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, date of birth, and government-issued identification documents.
• Financial Information: Bank account details, payment card information, and transaction history.
• Account Information: Username, password, account preferences, and trading history.
• Communication Data: Records of your correspondence with us, including support tickets and emails.
• Technical Data: IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To send promotional communications (with your consent)
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities
• To personalize and improve your experience

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Storage: Personal data is stored on secure servers with restricted access.
• Access Controls: Only authorized personnel have access to personal information, and they are bound by confidentiality obligations.
• Regular Audits: We conduct regular security assessments and penetration testing.
• Two-Factor Authentication: We offer 2FA to add an extra layer of security to your account.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertisements (with your consent).

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may share your information with third-party service providers who assist us in operating our platform, including:

• Payment Processors: To process your transactions securely.
• Identity Verification Services: To comply with KYC (Know Your Customer) requirements.
• Cloud Service Providers: For secure data storage and processing.
• Analytics Providers: To help us understand website usage and improve our services.
• Customer Support Tools: To provide efficient customer service.

All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal requirements).
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data for certain purposes.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations for potential legal claims
• Guidelines issued by relevant data protection authorities

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information when transferred internationally, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Binding Corporate Rules where applicable

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of the updated terms.